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Celtic Radio Community > Technical Support > Time Out Problem


Posted by: keltickal 18-Jun-2009, 07:23 PM
Hi,

This seems to be similar to a problem that some users had in October in which webpages were loading very slowly or timing out. Here is the tracert printout:

Tracing route to celticradio.net [66.92.78.217]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 9 ms 7 ms 7 ms 10.21.0.1
3 10 ms 7 ms 7 ms 72.240.0.208
4 12 ms 10 ms 11 ms ge-6-20.car2.Detroit1.Level3.net [4.53.74.61]
5 13 ms 11 ms 10 ms ae-11-11.car1.Detroit1.Level3.net [4.69.133.245]

6 16 ms 18 ms 17 ms ae-8-8.ebr2.Chicago1.Level3.net [4.69.133.242]
7 18 ms 15 ms 17 ms ae-1-100.ebr1.Chicago1.Level3.net [4.69.132.41]

8 38 ms 38 ms 36 ms ae-2-2.ebr2.NewYork2.Level3.net [4.69.132.66]
9 43 ms 38 ms 36 ms ae-6-6.ebr4.NewYork1.Level3.net [4.69.141.21]
10 37 ms 38 ms 37 ms ae-64-64.csw1.NewYork1.Level3.net [4.69.134.114]

11 37 ms 38 ms 36 ms ge-7-0.ipcolo2.NewYork1.Level3.net [4.68.97.14]

12 39 ms 37 ms 38 ms 166.90.136.34
13 42 ms 39 ms 39 ms 220.ge-3-0.er1.nyc1.speakeasy.net [69.17.83.202]

14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Here is the output for celtichearts.com which seems to work fine:

Tracing route to celtichearts.com [216.97.231.169]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 11 ms 6 ms 7 ms 10.21.0.1
3 10 ms 7 ms 7 ms 72.240.0.208
4 11 ms 8 ms 9 ms gi1-2.core01.tol01.atlas.cogentco.com [38.99.221
.81]
5 16 ms 13 ms 16 ms po10-1.core01.ord01.atlas.cogentco.com [154.54.5
.153]
6 14 ms 16 ms 16 ms po15-0.core02.ord01.atlas.cogentco.com [66.28.4.
62]
7 17 ms 14 ms 14 ms te7-7.ccr02.ord01.atlas.cogentco.com [154.54.3.2
54]
8 29 ms 26 ms 25 ms te7-4.ccr02.mci01.atlas.cogentco.com [66.28.4.33
]
9 39 ms 37 ms 37 ms te9-4.ccr02.dfw01.atlas.cogentco.com [154.54.5.2
21]
10 43 ms 42 ms 41 ms te2-2.ccr02.iah01.atlas.cogentco.com [154.54.25.
214]
11 49 ms 51 ms * te3-1.ccr01.sat01.atlas.cogentco.com [154.54.27.
114]
12 67 ms 66 ms 66 ms te3-1.ccr01.phx02.atlas.cogentco.com [154.54.27.
117]
13 78 ms 74 ms 75 ms te4-1.ccr01.san01.atlas.cogentco.com [154.54.7.8
6]
14 79 ms 77 ms 76 ms vl3506.na21.b006590-1.san01.atlas.cogentco.com [
66.28.67.70]
15 79 ms 77 ms 77 ms 38.104.122.58
16 81 ms 80 ms 78 ms 216.240.180.214
17 80 ms 78 ms 79 ms lwdc.dbo2.gi9-3.host1.23680.americanis.net [216.
105.42.6]
18 81 ms 78 ms 78 ms pyxis.lunarpages.com [216.97.231.169]

Trace complete.

Thanks in advance,

John

Posted by: MacEoghainn 20-Jun-2009, 04:03 PM
Paul,

I'm seeing this problem again also. It's taking about 20secs from clicking the link to the website till the Celticradio.net website finally loads. Once I'm on the site everything seems to work fine. I suspect one of Celtic Radio sites IP address has changed and a number of the DNS servers on the World Wide Wait have either failed to update or haven't gotten around to updating yet.

So who do you call when the internet is broken? As far as I can tell....No One!

Posted by: TheCarolinaScotsman 20-Jun-2009, 04:52 PM
I'm not having any problem. Site loads in about 3 seconds which is typical for me. Pages on site load quickly with no problem.

Posted by: CelticRadio 25-Jun-2009, 05:38 PM
These problems should be cleared up now. I believe this happened when our router blew and we switched some configuration settings while the new router arrived. Should be working back to normal - if not, let us know.

Thanks for the feedback Scotmans. Good to hear!

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