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Celtic Radio Community > Technical Support > No Images


Posted by: soup2006 07-Aug-2006, 01:30 AM
Hi there
I live in Scotland and am using Blueyonder as an ISP whenever I try the home page the images are replaced by wee boxes with red crosses (i.e. cannot display images) I had another chap in Edinburgh who also used Blueyonder to try the Highland radio addy and he got the same as me he described it as the images have been moved but the home page hasn't been told but as people in America can see it fine, all I can think off is that the images have been moved to a server that BY is not allowed to access. Understand that the site has been updated recently so is this a teething problem and I should hang fire for a couple of days. Any thoughts.

Posted by: soup2006 07-Aug-2006, 10:39 AM
UPDATE
Seems the images concerned are links (or roll over buttons) not stand alone images have recently updated my Java could it be something to do with that?

This is what I see : -
user posted image

Posted by: Shadows 07-Aug-2006, 11:06 AM
You may need to go to TOOLS, Internet Options, security, popups...

The add celticradio.net and celtichearts.net to the allowed websites.

Let me know if this helps.

Posted by: soup2006 07-Aug-2006, 02:56 PM
Can see nothing to allow or block pop-ups.

user posted image

Posted by: stoirmeil 07-Aug-2006, 03:16 PM
Hi --

It may be a problem of speed and your own computer? I changed my avatar recently, and the old one shaped up to the dimensions of the one to come, but the image itself did not change for several days on my computer (although the computer in the library "saw" the new one fine).

Or not -- the lads know more about it than I do. sad.gif

Posted by: Shadows 07-Aug-2006, 03:23 PM
QUOTE (soup2006 @ 07-Aug-2006, 04:56 PM)
Can see nothing to allow or block pop-ups.

user posted image

Go to Privacy or Advanced It is in one of those places!

Posted by: GunChleoc 07-Aug-2006, 11:44 PM
It's in Privacy.

Posted by: soup2006 08-Aug-2006, 04:45 AM
Can see nothing in Privacy either that deals with pop=ups, cookies yes but not pop-ups.

Had a look in Crazy Browser (an I.E. skin) and in there on block pop-ups celticradio is not mentioned.
Put the URL in a Blueyonder specific newsgroup and it has been reported there that others can't view these images/roll overs either so this strengthens my suspicion that it is something to do with BY .
Are those images kept on another server to the index html? Does this server perhaps block requests from BY (as BY are a major ISP that usually is a telly company [Telewest] and so has a lot of not so clued up users so they tend to have a lot of "zombie" machines and a lot of servers tend to block any machine with a BY IP)?

Posted by: Macfive 08-Aug-2006, 04:51 AM
Unfortunately, in this day and age we can not have open access to everyone. I am not sure exactly why you are having this issue, but the graphic request must come from Celtic Radio. If you are using some sort of proxy server to request the graphics that is not going to work.

My suggestion is to see if a friends computer on another ISP works. If it does, then talk to your ISP, but before you do that make sure celticradio.net and celtichearts.com have full access to your computer.

Posted by: soup2006 09-Aug-2006, 01:43 AM
All seems well this morning whatever was done seems to have done the trick.

Six people all on Blueyonder couldn't view this site properly so I decided to hang fire on changing anything on this machine and then this morning everything worked.

Posted by: zeryx 15-Aug-2006, 08:40 AM
I have had this problem on and off over the past month but it seems to have resolved itself now. I'm also in Scotland but was with Pipex before, now with Orange so it doesn't appear to be an ISP specific problem.

Posted by: zeryx 15-Aug-2006, 10:09 AM
Now I've said that I see I'm having problems again.

In Mozilla I see no graphics along the top bar (ie I can't see the drop down menus etc) and in Internet Explorer I'm just getting the boxes with the red X as previously described.

Posted by: zeryx 15-Aug-2006, 10:12 AM
In Mozilla I see this

Posted by: zeryx 15-Aug-2006, 10:15 AM
in Internet Explorer I see this

Posted by: Macfive 15-Aug-2006, 08:04 PM
We offload alot of graphics to our secondary server which is hosted in California. It has a different address located at Celtichearts.com.

You need to open up any firewalls and blocking software for both CelticRadio.net and CelticHearts.com to get the site to work properly.

A good test would be to try and load the following URL in your browser, which is a little graphic banner of our NOW PLAYING song:

http://www.celtichearts.com/php/images/np-img.png

Try to get this image to load by adjusting your browser software or system software. If you can get this to run, the site should load flawlessly.

Posted by: zeryx 16-Aug-2006, 03:50 AM
:S I'm getting in Mozilla

QUOTE
Forbidden
You don't have permission to access /php/images/np-img.png on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Apache/1.3.34 Server at www.celtichearts.com Port 80


and in IE

QUOTE
You are not authorized to view this page
You might not have permission to view this directory or page using the credentials you supplied.

--------------------------------------------------------------------------------

If you believe you should be able to view this directory or page, please try to contact the Web site by using any e-mail address or phone number that may be listed on the www.celtichearts.com home page.

You can click  Search to look for information on the Internet.




HTTP Error 403 - Forbidden
Internet Explorer 

Posted by: zeryx 16-Aug-2006, 03:56 AM
According to this page http://www.checkupdown.com/status/E403.html

QUOTE


    The first question is whether the Web page for your URL is freely available to everyone on the Internet. If this is not the case, then you may need to provide two items 2. Web Site User ID and 3. Web Site Password for your CheckUpDown account - but only if your site uses HTTP Basic Authentication. The Web Master or other IT support people at your site will know what security and authentication is used.

    If however your Web page is open to all comers and there have been no fundamental changes recently to how your Web site is hosted and accessed, then an 403 message should only appear if your Web server objects to some aspect of the access we are trying to get to your Web site. Because it indicates a fundamental authority problem, we can only resolve this by negotiation with the personnel responsible for security on and around your Web site. These discussions unfortunately may take some time, but can often be amicably resolved. You can assist by endorsing our service to your security personnel. Please contact us (email preferred) if you see persistent 403 errors, so that we can agree the best way to resolve them.


I only started getting this problem around a month ago when there was some down time on CR

Posted by: Macfive 16-Aug-2006, 04:56 AM
Ok, try it now! biggrin.gif

Posted by: Macfive 16-Aug-2006, 05:10 AM
We figured out the problem with the graphics not loading on some individual's computers. This was a CelticRadio.net issue and we have fixed the problem!

Posted by: zeryx 16-Aug-2006, 05:12 AM
That's wonderful - I've got them all back again clap.gif kiss2.gif and from what you say so should the rest of us cheers.gif

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