So I sent the school a really nasty email. I didn't do any cuss words so its wasn't nearly as mean as it could have been. Anyway I complain about the way they treated me and...oh heck here why don't you read it yerself!
To whom it may concern:
I have just received some terrible news. My refund check is about $2000 less than what I had agreed to and had been told I would be receiving. Apparently since I am part-time I do not get the money I was promised.
Why was I not told of this? When I was applying for financial aid I made it very apparent that I was going to be part-time and I was still assured that I would be receiving all of the awards. I received and signed a financial aid award letter. I received RECENT bills saying that I am part-time and that my credit is $3500. I have proof of this.
Why do I not get a family discount? I have family here.
My biggest problem with this department is that after I had signed the award letter, after I was assured that I was receiving this money in a refund check, it was changed. Nobody told me that my financial aid was changed. Why not? If I have to be full-time to receive all of my money why did you not tell me this before the add/drop deadline!?!? I signed my award letters, I received my bills, I did everything that I needed to do to make sure my financial aid was straightened out. I should not have to come back into the office to make sure it stays the same. Why was I not made aware of this change?
I am aware that I am responsible for taking care of my financial aid, but when it is changed without my knowledge I should be notified. You have my phone number, you have my address, you have my email. This is a fault on your part. I am disgusted by the way you have treated me. I hope that something can be worked out to my benefit because it is a crime and an injustice to promise me one thing and then change it without telling me and without time to fix it. How can I get the money that I need now since you did not make it known to me before the necessary deadlines? Shame on you.
Cecily Adams
Anyway, here's the school's reply!!!!!!!!!!!!!
Cecily,
First I would like to say that I am sorry your are so upset and I hope I can be of some help to you. In response to the part about billing, many people have a part time schedule until class begins because they are wait listed for a class, or unsure of which classes they are taking. This is why we wait until after the add/drop to make changes to financial aid. I have reviewed your account and because of the confusion I am re-instating 2100 of your aid, which includes the family discount. This will give you the additional refund you were counting on.
I hope that in the future if you have a problem you will come talk to me, that is why I am here. If you have any other problems please give me a call, or make an appointment to see me.
thank you and God bless,
Jody Peeler
Franciscan University of Steubenville
Assistant Director of Financial Aid
Nice. It kinda sucks though that you have to be a pain in the ass to get what you deserve. You can't just be nice and hope that things will work out. Nope you have to be a hardass!
