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Celtic Radio Community > Technical Support > NO Sound


Posted by: Shadows 22-Mar-2019, 10:01 AM
I am getting no sound when I am using the link to the web player from the site. Picture of album shows up and it appears to play but I hear nothing!

Posted by: CelticRadio 24-Mar-2019, 07:31 AM
Hi Shadows,

Are you still not able to hear the music from the web player? As of this morning 3/24 appears to be streaming and playing.

Posted by: CelticRadio 24-Mar-2019, 07:45 AM
We also shut down two duplicate streams for Celtic Moon and Highlander Radio. It's possible the web browser is caching the old stream, so be sure to clear cookies and temp files.

All of our pages should be pointing to the new streaming locations, so any problems just log-in and bring up the player to go those links.

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Posted by: Shadows 24-Mar-2019, 08:43 AM
Still no sound and I am clicking on the now playing link and no sound there either.

Posted by: CelticRadio 24-Mar-2019, 05:01 PM
Shadows,

What version of windows are you using and the browser?

Posted by: Shadows 25-Mar-2019, 09:45 AM
Windows 10 and Firefox, Videos play fine . Just started last week.

Posted by: CelticRadio 25-Mar-2019, 06:53 PM
Ok thanks. We have a windows 10 machine in the test lab and confirmed the player works with Edge. We will install firefox and see what the results are.

There are a few software upgrades to the player that we have not implemented we will look into that.

For now feel free to use one of the hard links to the broadcasts.

Posted by: Shadows 26-Mar-2019, 09:30 AM
Thanks for looking into it Paul.

Posted by: Shadows 26-Mar-2019, 09:39 AM
Working now, thanks

Posted by: Shadows 04-Apr-2019, 09:44 AM
No sound again today!!!!

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